A protocol of communication with the family of the patient in palliative care

Dr Mihaela Leşe, medic primar chirurg, doctor în ştiinţe medicale, atestat în îngrijiri paliative, Spitalul Judeţean de Urgenţă Baia Mare, România

Abstract

We always hear when we talk about relationships with patients: “we do not communicate enough”, “lack of communication” or “we do not know to communicate”. But does anyone know what the rules of good communication are?

Objective: The article is a literature and aims to present the main elements of communication in palliative care.

Method: Articles on communication with family and patient, on conflicts, and on motivational interviews were studied. Therefore, several medical search engines have been used: U.S. National Library of Medicine, PubMed, Advanced MEDLINE Search, Virtual Hospital Search and RxList – The Internet Drug Index. The keywords sought were: communication, family, informal care, conflict, motivational interview, protocol and palliative care.

Results and conclusions: A protocol of communication with the family and the members of the multidisciplinary team of palliative care has been developed. The main challenge in communication is the ability to listen more than to talk and to resist the tendency to correct.

Keywords: communication, family, motivational interview, protocol, palliative care

(Full text in Romanian)

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